Contact & FAQ

Contact Us

Customer Support

• We respond to all inquiries within 1 business day (emergencies prioritized).
• After submitting a request, you'll receive a confirmation and estimated response time.
• For urgent issues, call us directly for fastest service.
• We value your feedback—let us know how we can improve!

Meet Our Team

Frequently Asked Questions

Emergency

• What should I do if I smell gas or see smoke?
  Turn off your system, evacuate, and call 911. We provide 24/7 emergency service after the area is cleared safe.
• How fast can you respond to emergencies?
  Most emergencies are addressed within 2-4 hours (1-3 hours for vulnerable occupants).
• My carbon monoxide detector is going off. Can you check my system urgently?
  Evacuate immediately and call 911. We can inspect your system after the area is declared safe.
• There's a loud noise or burning smell from my unit. Is it safe?
  Turn off the system and call us. We'll advise if it's safe to remain in the home and dispatch a technician.
• My AC/heater isn't working at all. How soon can you send someone?
  We offer 24/7 emergency dispatch. Call us for fastest service.

Repairs

• My system is making strange noises. Can someone check it?
  Yes! Noises can indicate loose parts or mechanical issues. Schedule a repair to prevent further damage.
• There's water leaking from my HVAC system. Is this an emergency?
  Major leaks are urgent. Turn off the system and call us. Minor drips can be scheduled as a non-emergency repair.
• Some rooms are too hot or too cold. Can you fix that?
  We diagnose airflow and duct issues to balance your home's comfort.
• How soon can I get a technician for a non-urgent repair?
  Most non-emergency repairs are scheduled within 1-2 business days.
• Should I repair or replace my old system?
  If repairs exceed 50% of replacement cost or your system is 10-15+ years old, replacement is often best.

Maintenance

• How often should I have my HVAC system serviced?
  We recommend spring and fall tune-ups for optimal performance and warranty protection.
• What's included in a maintenance visit?
  15-point inspection, cleaning, filter replacement, safety checks, and efficiency testing.
• Do you offer maintenance plans?
  Yes! Our Harmon Air Program includes semi-annual service, discounts, and priority scheduling.
• How long does a maintenance appointment take?
  Most visits take 60-90 minutes per system.
• Do you remind customers when maintenance is due?
  Yes, we send reminders by email, text, or phone.

Thermostats & Controls

• My thermostat display is blank. Can you fix it?
  Try replacing the batteries. If still blank, we can diagnose and repair or replace it.
• I'm having trouble programming my thermostat. Can you help?
  Yes! We offer on-site assistance and can recommend smart thermostat upgrades.
• Can you install a thermostat I've already purchased?
  Absolutely. We'll verify compatibility and install it for you.
• What are the benefits of a smart thermostat?
  Smart thermostats offer remote control, energy savings, and learning features.

Ductwork & Air Quality

• My airflow is weak. What could be the issue?
  Dirty filters, duct leaks, or blockages are common causes. We can inspect and resolve the problem.
• Do you offer duct cleaning and sealing?
  We provide duct sealing and refer trusted partners for cleaning.
• What air purification systems do you recommend?
  We offer whole-house purifiers, high-efficiency filters, and UV lights for cleaner air.
• Can you test my indoor air quality?
  Yes, we offer air quality assessments and product recommendations.
• Do you install humidifiers or dehumidifiers?
  Yes, we install and service both for optimal comfort and health.

Installations & Replacements

• How much does it cost to replace an HVAC system?
  Basic systems start around $4,000–$6,000; high-efficiency options can be $8,000–$15,000+. Free quotes available.
• What brands do you install?
  We offer Trane, Carrier, Lennox, and more—chosen for reliability and efficiency.
• How long does installation take?
  Most residential installs are completed in 1-2 days.
• Are there rebates or financing options?
  Yes! We offer 0% APR financing and help you claim all eligible rebates and tax credits.
• Do you provide free estimates?
  Yes, all installation and replacement quotes are free and no-obligation.

Billing & Appointments

• What payment methods do you accept?
  Cash, check, major credit cards, and online portal.
• How do I schedule or reschedule an appointment?
  Call, email, or use our online form. We offer flexible scheduling and reminders.
• Is there a cancellation fee?
  Same-day cancellations may incur a fee. Please give 24-hour notice if possible.
• Will I get a confirmation before my appointment?
  Yes, we send confirmations 24-48 hours prior to your visit.
• Do you offer payment plans?
  Yes, for major repairs and installations. Ask about our financing options.

Company Info & Warranty

• Are you licensed and insured?
  Absolutely. All work is performed by certified, insured professionals.
• How long have you been in business?
  Harmon Air has served Washington since 1962.
• What areas do you serve?
  Seattle, Spokane, Tacoma, Vancouver, and surrounding communities.
• What is your warranty policy?
  We offer 1-2 years labor warranty and register all equipment for manufacturer coverage.
• Is the warranty transferable?
  Yes, our Harmon Air Program benefits and warranties are transferable to new owners.

Careers & Business Inquiries

Interested in joining our team or partnering with Harmon Air? We're always looking for talented technicians and business partners. Email careers@harmonair-demo.com to learn more.